TRAINING AND IMPLEMENTATION
Training & Implementation is a cross functional team that interacts with users and communicates with development, testing, database and design teams. Training and Implementation staff, aka Technical Writers, take complex information and convey them concisely and effectively through release notes, user guides, training videos and product announcements. Technical Writers juggle between technical documentation and marketing efforts. Technical Writers create and review publications- catalogs, postcards, other marketing materials as well as prepare business proposals in response to RFIs, RFPs, etc.